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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Just trying to print a document, after printing a previous

Customer Question

Just trying to print a document, after printing a previous document.
Have Brother HL-L23200
Won't print
notices say
"the printer is not connected"
and
"USB Printer status is not available"
What went wrong.
Both USB ports are connected
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. If you have a USB flash drive or a USB external hard drive or a USB mouse, or any other USB device, does it work on your computer?

When you said "Both USB ports are connected", do you mean one USB port for the printer, and one USB port for the computer right?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,