Hello and thanks for your question. I look forward to assisting you today with the best answer possible.
Could you please tell me the exact error message?
Did you try unplugging the printer from the wall outlet?
Please unplug the printer for 2 minutes and then replace everything back.
No! just your printer.
What is the operating system of your computer?
for eg: windows 7, windows 8 etc.
Would you like me to remote in your computer and work on the issue directly?
Our remote tool is very transparent. You will be able to see what I'm doing on the screen.
Please click this link: http://www.justanswer.com/remotedesktop/join.aspx?Session=1f391338-7b0c-40c3-82a3-648e98e6da4b
Then click on the green"I Agree" button.
Then download and run the Elsinore Screen connect.
I got disconnected.
Please let me know when you will be available for a remote session.