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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I set up my printer (ran a head alignment) i am getting an

Customer Question

i set up my printer (ran a head alignment) i am getting an error message printer not connecting
Submitted: 11 months ago.
Category: Printers
Expert:  Md. Sadique replied 11 months ago.

Hello and thanks for your question. I look forward to assisting you today with the best answer possible.

Could you please tell me the exact error message?

Customer: replied 11 months ago.
printer not responding
Expert:  Md. Sadique replied 11 months ago.

Did you try unplugging the printer from the wall outlet?

Customer: replied 11 months ago.
I can try to unplug again. when I did that i recieved an error to shut off printer properly
Expert:  Md. Sadique replied 11 months ago.

Please unplug the printer for 2 minutes and then replace everything back.

Customer: replied 11 months ago.
ok, should I turn off my mobile hotspot also?
Expert:  Md. Sadique replied 11 months ago.

No! just your printer.

Customer: replied 11 months ago.
says error printing on Cannon...
Customer: replied 11 months ago.
printer not responding. there is 1 document in the queue
Expert:  Md. Sadique replied 11 months ago.

What is the operating system of your computer?

Expert:  Md. Sadique replied 11 months ago.

for eg: windows 7, windows 8 etc.

Customer: replied 11 months ago.
windows (how do I check 7 or 8)
Expert:  Md. Sadique replied 11 months ago.

Would you like me to remote in your computer and work on the issue directly?

Customer: replied 11 months ago.
sure
Expert:  Md. Sadique replied 11 months ago.

Our remote tool is very transparent. You will be able to see what I'm doing on the screen.

Customer: replied 11 months ago.
great
Expert:  Md. Sadique replied 11 months ago.

Please click this link: http://www.justanswer.com/remotedesktop/join.aspx?Session=1f391338-7b0c-40c3-82a3-648e98e6da4b

Then click on the green"I Agree" button.

Then download and run the Elsinore Screen connect.

Expert:  Md. Sadique replied 11 months ago.

I got disconnected.

Please let me know when you will be available for a remote session.