Hello and thanks for your question. i look forward to assisting you today with the best answer possible.
What is the operating system of your computer?
for eg: Windows/ mac
How are you trying to printing images?
If your laptop and printer is connected to the same Wi-Fi then we can easily connect control it from your printer.
If your laptop and printer is connected to the same Wi-Fi then we can easily control your printer from your computer.
Please click this link: http://www.justanswer.com/remotedesktop/join.aspx?Session=81596709-fc4c-4d84-b8bf-ca47e49b23b0
Then click "I Agree"
Then download and run the Elsinore Screen Connect.
Are you there?