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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 8882
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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Pixma pro10 prints wave scratches on document - like someone

Customer Question

pixma pro10 prints wave scratches on document - like someone took a comb and srapped it. I have cleaned and deep cleaned and the problem still persists.
Can you help me?
Kaye
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
It has been over 30 minutes and you told me that I would get an answer in 8 minutes!
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Robert M. replied 1 year ago.

there should be a way to do a nozzle test that might shed some light on it.

but my feeling is that one of the nozzles is clogged beyond the automatic routine to fix

you should be able to remove the print head and clean it manually

remove the cartridges

then there should be a single locking lever

release that and the printhead that they sit in pulls right up and out

soak that in warm water changing the water every few hours until it stops changing color

then let it dry thoroughly

replace it in the printer and replace the cartridges

you might need to do one more auto cleaning to get it primed again

if it doesnt work at that point you probably need a new print head.

Customer: replied 1 year ago.
The machine is new. I don't think it it is a print head - it looks like a rake scraped the page. It is in the same place
Expert:  Robert M. replied 1 year ago.

Look for a very small piece of paper stuck under the print head

Do an alignment. It should be in the same place as the cleaning on the menu