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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35196
Experience:  Troubleshoot printers, scanners, etc.
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I can't get new printer setup

Customer Question

I can't get new printer setup
Submitted: 11 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Is there any error or message when running the printer's CD disk? What happens when you open the cd/dvd drive / device on the computer? Please remove the printer's CD disk from the computer. Instead of using the disk, please try the following fix:

- Click on the Brother website below:

http://support.brother.com/g/b/downloadtop.aspx?c=us&lang=en&prod=mfcj870dw_us_eu_as

, then there, click on the Search option

, then download / install the printer's driver / software there

, and then the printer should work with the computer.

- But if there is still issue, please let me know if you you have windows xp, vista, or 7, or 8, 10, or mac computer.

Please reply at the box below to continue troubleshooting. Thank you.

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