I'm sorry about the issue. Is there any error or message when running the printer's CD disk? What happens when you open the cd/dvd drive / device on the computer? Please remove the printer's CD disk from the computer. Instead of using the disk, please try the following fix:
- Click on the Brother website below:
, then there, click on the Search option
, then download / install the printer's driver / software there
, and then the printer should work with the computer.
- But if there is still issue, please let me know if you you have windows xp, vista, or 7, or 8, 10, or mac computer.
Please reply at the box below to continue troubleshooting. Thank you.