How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I just purchased a wireless cannon Pixma MG8820

Customer Question

I just purchased a wireless cannon Pixma MG8820 printer/scanner/copier. I have power, ink cartridges installed, a printed alignment sheet printed out, the bluetooth light is on. The printer screen told me to scan the alignment sheet, This is where I am stumped. The scanner is doing nothing and my mac computer is not picking up the new printer. The CD that came with the printer is for a PC and I have a mac computer and I do not have a cd device. Usually I can follow a manual but I do not know what manual to download. can you help me?
Submitted: 11 months ago.
Category: Printers
Expert:  JKalman replied 11 months ago.

Hello. My name is ***** ***** I can help you with your problem.

The printer is telling you to place the alignment sheet on the glass and press the scan function on the printer control panel. Is the control panel completely locked up?

Related Printers Questions