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Ask Michael Hannigan Your Own Question

Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11184
Experience:  25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp
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My printer will not grab the paper

Customer Question

My printer will not grab the paper
Submitted: 11 months ago.
Category: Printers
Expert:  Michael Hannigan replied 11 months ago.

Hello. My name is Michael. I can help you with your question.

Does the printer try to grab the paper? Was there a paper jam prior to this?

If it is getting jammed, I would try pushing card stock through the paper path in the normal direction, then turn it over and give it a shake. If it isn't picking it up at all, then you very likely have a defective pick-up roller or do not have the paper loaded properly.