Hello. My name is ***** ***** I can help you with your problem. It may be that the application from which you are printing has the manual feed selected. What application are you printing from?
All the applications that you mentioned share the same settings. You need to go into one of them and select a page to print, and go into printer properties inside the application. Look for the tray selection and make sure that it is set to Auto.
What are the other choices? Please try printer auto select.
Great. Now make sure that the printer cassette tray has paper in it and try to print something from that application.
Okay. It was necessary for me to determine what did not work to figure out what to do next.
To solve this problem, you will need to perform a factory reset on your printer. This will restore all your settings to the default settings and erase all your address and fax information. Are you ready to do this now?
First, if your printer is connected by cable to your computer or your router, disconnect the cable. Then, on your printer control panel, press Menu, 0. Next, scroll to select Reset and press OK. Scroll go select All Settings and press OK. Then press 1 to reboot or 2 to cancel. Press 1 again to reset all the settings.
Okay. I am going to opt out and turn this question over to other experts who are qualified to diagnose mechanical failures. Thank you for your patience, and I apologize for the inconvenience.
Hi,I'm sorry about the issue. I'm another tech; I will help you with this.
When did you get this new printer?Are you currently able to make a copy fine using tray feed (not manual feed) from the printer (not print from the computer)?Is the printer connected to the computer with a USB cable? Or is the connection wireless?Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Please reply at the box below. Thank you.