Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with your printer.
let me know the operating system you have on the computer to which the printer is connected.
7, 8 or 10
i see you are requesting a phone call which is an additional service however i can call as well as remote access and will try to move the carriage from the windows itself.
Thanks for letting me know
feel free to post a question if you need my assistance
Thanks for choosing just answer
merry christmas and happy holidays!!!