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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can't get the carriage on my Epsom Ed-2630 to move so I

Customer Question

I can't get the carriage on my Epsom Ed-2630 to move so I can replace the black cartridge. Please help.
Richard
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your printer.

let me know the operating system you have on the computer to which the printer is connected.

Customer: replied 1 year ago.
Windows
Expert:  Michelle replied 1 year ago.

7, 8 or 10

Customer: replied 1 year ago.
Printer model is wf 2630 sorry
Customer: replied 1 year ago.
10
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Michelle replied 1 year ago.

i see you are requesting a phone call which is an additional service however i can call as well as remote access and will try to move the carriage from the windows itself.

Customer: replied 1 year ago.
Fixed the problem myself.
Thanks
Expert:  Michelle replied 1 year ago.

Thanks for letting me know

feel free to post a question if you need my assistance

Thanks for choosing just answer

merry christmas and happy holidays!!!

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