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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35213
Experience:  Troubleshoot printers, scanners, etc.
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I have a second Dell Desk-top, not on the internet, that

Customer Question

I have a second Dell Desk-top, not on the internet, that uses a Brother HL-2140 printer.
The hard drive crashed & I had it replaced. But not it does not recognize my Brother printer, Do I need a new print driver?
Submitted: 11 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Does it have windows xp, vista, or 7 or 8 or 10?

Is the printer connected to the computer with a USB cable?

Do you have the printer's software CD disk?

Do you have a USB flash drive or USB external hard drive?

Can you get the computer on the Internet?
Please reply at the box below. Thank you.

Customer: replied 11 months ago.
It runs on windows 7. Printer is connected to USB plug on the back of computer. I cannot find a disk. I use USB flash drives all the time. Don't want it on the internet because it got my business & financial records on it. I do not believe I could get it on the internet anyway,
Expert:  Viet - Printer Tech replied 11 months ago.

I see. Do you have another working computer that has the Internet working on it?

Do you know how to transfer any file from one computer to another computer using the USB flash drive?

Please reply at the box below. Thank you

Customer: replied 11 months ago.
the Dell I'm on now is on the internet. Yes, if you can send me a new printer driver.
Expert:  Viet - Printer Tech replied 11 months ago.

Thank you. On the working computer, can you please download and save the printer driver / software file at the website below:

http://support.brother.com/g/b/downloadend.aspx?c=us&lang=en&prod=hl2140_all&os=93&dlid=dlf004108_000&flang=8&type3=11

, then transfer it over to the problematic computer via the USB flash drive

, then open / install it on the problematic computer, and check.

Please reply at the box below to continue troubleshooting. Thank you.

Customer: replied 11 months ago.
that's what I'd like to do
Expert:  Viet - Printer Tech replied 11 months ago.

Please try my suggestion above, then let me know how it goes. Thank you.

Expert:  Viet - Printer Tech replied 11 months ago.

How is it going? Are you able to download the printer driver/software file, then transfer over and install?

When you are available, please reply back at the box below to continue troubleshooting. Thank you.

Expert:  Viet - Printer Tech replied 11 months ago.

If there is still any issue, please reply back at the box below, so I can help further.

Expert:  Viet - Printer Tech replied 11 months ago.

If everything is fine, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Happy holidays! Thank you very much,