I'm sorry about the issue. Does it have windows xp, vista, or 7 or 8 or 10?
Is the printer connected to the computer with a USB cable?
Do you have the printer's software CD disk?
Do you have a USB flash drive or USB external hard drive?
Can you get the computer on the Internet?Please reply at the box below. Thank you.
I see. Do you have another working computer that has the Internet working on it?
Do you know how to transfer any file from one computer to another computer using the USB flash drive?
Please reply at the box below. Thank you
Thank you. On the working computer, can you please download and save the printer driver / software file at the website below:
, then transfer it over to the problematic computer via the USB flash drive
, then open / install it on the problematic computer, and check.
Please reply at the box below to continue troubleshooting. Thank you.
Please try my suggestion above, then let me know how it goes. Thank you.
How is it going? Are you able to download the printer driver/software file, then transfer over and install?
When you are available, please reply back at the box below to continue troubleshooting. Thank you.
If there is still any issue, please reply back at the box below, so I can help further.
If everything is fine, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Happy holidays! Thank you very much,