Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
The problem here truly does reside with the ink cartridge.
Generic cartridges are specifically prohibited because they simply don't work as well. The generic/refilled ones have about a 60% success rate, they wear the printer consumable parts about 3x faster, and they void your warranty.
While it may work initially, and even for many months, the generic cartridges will fail at some point and have to be replaced.
You can try another one, but should really replace it with the proper OEM HP cartridge, at least for every other use. There is no way to override the error message or to force a failed cartridge to work, unfortunately.
You can get the proper cartridge here: http://amzn.to/1QFNDFP
Best regards, ***** ***** for the news,
There is not a driver that will override it, that is not a driver function. The issue comes when a cartridge is either not recognized, or expires. That is an internal printer main pcb issue, not a driver or computer issue.
I know it isn't a failure of the cartridge itself, just that it isn't being recognized. Were you getting the error on the printer itself, or on the computer?
Okay that is a different issue then, thank you for clarifying. I thought you were getting a cartridge error on the printer display panel, meaning it was not recognizing or was rejecting the toner.
If you get it on the computer, that can be a driver related issue, you may benefit from updating, though I cannot provide anything newer for you beyond what is already on the HP site.
I'm familiar with the model, I have one myself, I thought you were just referring to the error/toner indicator light.
I have on occasion, I've had good luck with the http://amzn.to/1Zoqh8N
cartridges, but I keep an OEM cartridge around to switch to if I have issues