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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am getting an error message when attempting to send a fax

Customer Question

Customer: I am getting an error message when attempting to send a fax that says phone off hook. my faxes are not going through
JA: Thanks. Can you give me any more details about your issue?
Customer: i have a hp officejet 4500 all in one fax scan print copy. I donot understand why my faxes are not going through.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Printers Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: i am using an internet modem to plug in my phone cord.
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me a bit more about the problem please:

1) Is this a dedicated fax line, or a shared voice/fax line?
2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)
3) Do you have dsl service on the same line?

4) Are you able to make/receive phone calls properly?

Customer: replied 1 year ago.
Thanks But I have already figured out the answer to the problem
Expert:  Nathan replied 1 year ago.

Thank you

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