Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi my name is***** am sorry to hear you are having this problem and I look forward to assisting you. Have you tried cleaning it manually by hand yet? It sounds like you did the built in print head cleaning only.
Let's try doing a manual cleaning of the machine and see if that helps at all.
If you have any trouble or get stuck at any point please let me know so I can help you.
Remove all the ink cartridges from the machine.Then clean the contacts on the cartridges as well as inside the machine itself.Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.There is a small area on the ink cartridges ink will come out of when pushed that is normal just get any dried ink off of that area.
Now once you have done all of that turn off the machine and unplug it for 70 secondsPlug it back it and wait for the insert cartridges messageInsert the cartridges and check to see if the problem is still there.
Let me know the results either way.
Ok if it does work please don’t forget to leave a positive rating for my help by clicking the stars/smileys it is greatly appreciated. If it doesn't work reply and let me know what happened when you tried it so we can continue.