Thanks for confirming.
Unfortunately this error indicates a hardware problem which is considered a "fatal error"
Specifically, it is the result of a bad scanner ccd head/pcb (or the logic board that controls it).
There is one step you can take here, to reset the system, but it is very unlikely to help. 99.9% of the time, this does come down to a hardware fault.
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release
If no change, it would confirm a hardware fault - it was most likely bad from the factory, or damaged in shipping.
The best recourse there is to return it to the retailer for a refund/exchange.
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