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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I forgot to take the orange tape off after installing a new

Customer Question

I forgot to take the orange tape off after installing a new cartridge before I tried to copy something. When I realized that, I took the tape off, but it won't copy. All the diagnostics that do print out say that it should be working. HELP.
Thank you.
Submitted: 11 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Are you still able to make a copy from the printer's glass (not print from the computer)?

When you print from the computer, what happens?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,