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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an HP Pavilion labtop. It only stay on a few minutes

Customer Question

I have an HP Pavilion labtop. It only stay on a few minutes or right now it
isn't coming on at all. A person that used it said there was a virius that was on
the screne message and she just turned it off. If you need for it to be sent into
HP for service please send me a shipping box.
Submitted: 11 months ago.
Category: Printers
Expert:  Md. Sadique replied 11 months ago.

Hello and thanks for your question.

Do you see any lights blinking on your laptop?

Or, its completely dead -- no sign of life.

Customer: replied 11 months ago.
Lights on but screen black
Expert:  Md. Sadique replied 11 months ago.

Did you see the HP logo?

Customer: replied 11 months ago.
No
Expert:  Md. Sadique replied 11 months ago.

What is the model of your laptop?