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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 16555
Experience:  HNC Computing; Large format and multifunction printer expert
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I have an Epson NX420 I changed the ink cartridges but I get

Customer Question

I have an Epson NX420 I changed the ink cartridges but I get a message cartridges not recognized any ideas?
Submitted: 1 year ago.
Category: Printers
Expert:  Electronics Pete replied 1 year ago.

Hi there,

First, ensure you are using genuine Epson cartridges. Remove the installed cartridges from the printer.

Then, clean the gold pad on the cartridges using a cloth soaked lightly in alcohol, and also clean the gold contact pads on the print carriage.

Dry off, then reinsert the ink cartridges.

Let me know if that works?