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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14574
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printhead problem

Customer Question

printhead problem
Submitted: 11 months ago.
Category: Printers
Expert:  John replied 11 months ago.

Hello. Welcome to Just Answer, my name is***** allow me to assist you with your question today, I will do my very best to help you solve this problem.

Are you using genuine HP cartridges, or generic/refilled ones?

If you are using genuine HP cartridges but you still get the printhead problem, please clean the printhead from the printer's control panel. If no luck, please use a Printhead cleaning kit for HP, like this one ===> Print Head Nozzle Cleaning Kit <======= Click Here

That kit should fix the issue. Otherwise the printhead is totally defective and you will need to get a new printer, unfortunately. However I have saved many printers with these cleaning kits.

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Thank You and I wish you all the best. GOD Blessings!!!

John

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