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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer won't print or scan.I just put black ink in, you

Customer Question

My printer won't print or scan.I just put black ink in, you can hear it working but then it just stops.
Submitted: 11 months ago.
Category: Printers
Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What do you mean by "just stops"? Is it outputting a blank page? Shutting off?

Customer: replied 11 months ago.
Just stops,just as if it had printed
Expert:  Nathan replied 11 months ago.

So it doesn't actually output anything?
Does it give any error message or lights?

Customer: replied 11 months ago.
No
Expert:  Nathan replied 11 months ago.

So there are no lights flashing, no numbers or letters showing on the little display?

Customer: replied 11 months ago.
I'm at Christmas supper so can't talk till tomorrow
Expert:  Nathan replied 11 months ago.

That's fine, you can bookmark this page to follow up with me later. The printer should be giving you some detailed responses though which I need to fix the problem.