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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a paper jam and cannot figure out how to get the

Customer Question

I have a paper jam and cannot figure out how to get the jammed paper out. I can see it through the glass. I tried to print on both sides and it is curled in the printer. HOw do I get the paper out of there?
Submitted: 11 months ago.
Category: Printers
Expert:  Freddy M. replied 11 months ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. When you lift the scanner on the top, is the paper jammed on the top part of the machine or the bottom?

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