How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 10477
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
Type Your Printers Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I have a c6150 and a piece of paper got wrapped around the

Customer Question

I have a c6150 and a piece of paper got wrapped around the fuser drum, and the 980 fatal error came up.
I was able to gently remove the paper, however I can't clear the error.
can you assist
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

There are several approaches to this problem.

The simplest - and sometimes most expensive - is to replace the fuser, which is supposed to reset the error. (The only time that does not cost something, is when the fuser is provided free under warranty after you call Okidata about the problem. That's *if* your printer is still within warranty.)

Then, there's using a wire to reset the error. It sounds dangerous, and is quite non-standard, as approaches go. You could damage the printer rather easily.

And then... there's prevention. Take great care to only use print media officially approved for use with this printer model by Okidata, and leave the back tray open to discourage the wrapping-around-the-fuser problem from happening.