I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
When you open the EPSON Scan program on the computer, are you able to scan with PDF there?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
I do live online support. Can I connect remotely to your computer, so I can troubleshoot the issue directly on your computer together with you?
OK, no problem. First, do you have windows xp, vista, or 7, or 8, 10, or mac computer? And/or what's the brand/model of your computer? Please reply at the box below. Thank you.
Thank you; please click on the website below in order to connect with me remotely:
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
I'm sorry; I'm out of ideas, so I'm opening this issue to other experts. Please do not wait; you will get an email message when there is a response from another expert. Thank you.
I have a epson workforce and thats the way the epson scan works. Its a royal pain where you have to tell it what to call the file and what type of file that you want and where to save it before it scans.
You may have been using another program to do the scanning before. or an older version that updated itself
If it just changed recently you might be able to get it back the way it was by doing a system restore to when it was doing what you wanted it to do.
System restore instructions - windows 7 or 8 or 10
hold the windows logo key down and hit Rtype rstrui.exe in the run box that comes up and hit enter
select restore to an earlier date.
Under the "suggested restore" which is usually not old enough to help is a link for "OTHER RESTORE POINTS"click that if the suggested ones are not BEFORE THE PROBLEM STARTED
choose a date that is BEFORE you experienced the problem
hit ok / restore
the computer will start to shut down
a restoring settngs box will appear with a status bar
when it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected.
It is not perfect. But it fixes a lot of things.
ok let me know. I will be around most of this afternoon and all day tomorrow
just post back in when you can