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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 8752
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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Epson XP-830 needs WSD print device

Customer Question

Epson XP-830 needs WSD print device
Submitted: 11 months ago.
Category: Printers
Expert:  Jason Jones replied 11 months ago.

Hello,

I am the person that will be helping you today.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

Customer: replied 11 months ago.
Wi-fi setup wizard
Expert:  Jason Jones replied 11 months ago.

What issue are you having exactly?

Customer: replied 11 months ago.
Epson Printer report has it installed correctly but the printer has a troubleshoot sign and says WSD print device needed.
I tried a windows update but don't see XP-830 listed.
I have a Gateway Windows 7 64 -bit
Expert:  Jason Jones replied 11 months ago.

Thank you for the update.

May I start a remote screen sharing session with you so that I can better help you resolve this problem?

When the remote begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 11 months ago.
no
Expert:  Jason Jones replied 11 months ago.

Okay, is the printer connected to the wireless signal?

Customer: replied 11 months ago.
printer report says PASS on all items listed
under NETWORK status
It says Epson Connect - Disable
Expert:  Jason Jones replied 11 months ago.

What is listed for the IP address on the printer report?

Customer: replied 11 months ago.
10.0.0.2
Expert:  Jason Jones replied 11 months ago.

In that case, you should be able to add the printer as it is connected. Which version of Windows or Mac OS are you running on the computer?

Customer: replied 11 months ago.
windows 7
Expert:  Jason Jones replied 11 months ago.

- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: controL printers
- Click the Ok button.
- Click the Add Printer link on the top of the page.

- Choose "Network.... Printer"

- Choose the Epson from the list.

- Click Next > Next > Next > Finish.

That should install the printer. Did it install?

Customer: replied 11 months ago.
Big red X - cannot find suitable printer device
Expert:  Jason Jones replied 11 months ago.

What is giving you that error?

Customer: replied 11 months ago.
windows cannot find suitable printer driver"
Customer: replied 11 months ago.
when I looked earlier for update I could only find XP 800/810/850
Expert:  Jason Jones replied 11 months ago.

That means the driver is not installed. You will need to install the drivers, which are found on this page: https://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=273279&infoType=Downloads&platform=OSF_W_7-64

Customer: replied 11 months ago.
I downloaded this already - before contacting you
Expert:  Jason Jones replied 11 months ago.

You stated that you could only find the drivers for the XP 800/810/850. I sent you the drivers for the XP 830. So you already installed those?

Customer: replied 11 months ago.
This is what I already did earlier: from that page
Drivers and Utilities Combo Package Installer
Expert:  Jason Jones replied 11 months ago.

Okay. Are you still against me remoting in and fixing this for you? If so, I will go ahead and opt out of the question for you and allow another to take over.

Customer: replied 11 months ago.
this is additional 45?
Expert:  Jason Jones replied 11 months ago.

Yes, that is correct because it will take a bit more of my time.

Customer: replied 11 months ago.
ok
Expert:  Jason Jones replied 11 months ago.

After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Customer: replied 11 months ago.
I added account info I don't see remote link
Expert:  Jason Jones replied 11 months ago.

You will need to click the Accept this Offer button or the Get Additional Help button.

Customer: replied 11 months ago.
I accepted offer - it sent me back to account info - what is next?
Expert:  Jason Jones replied 11 months ago.

Curious. It didn't show as accepted on this end. Did it say it went through or is it asking for account information because it didn't go through?

Customer: replied 11 months ago.
it said payment error - sent me back to account page where I put in my password ***** phone number...etc.
Expert:  Jason Jones replied 11 months ago.

Your credit card company may be blocking payment. That happens sometimes here. You will need to contact the credit card company and have them release the block and then try once more.

Customer: replied 11 months ago.
no - I'm done - thank you.
Expert:  Jason Jones replied 11 months ago.

Thank you.

Expert:  Robert M. replied 11 months ago.

remove the printer from the win 7 devices and printers folder

then install it again

what message did you receive when you ran the install software from epson ?