Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
You can download the necessary drivers and utilities, CLICK HERE,
on that next page, click on Scanner Driver and EPSON Scan Utility v220.127.116.11, then download and install that.
Look for an Epson program, if you don't see it go into your preferences menu and look for cameras/scanners there.
You should also have a button on the scanner you can press to initiate it