Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you tell me a bit more about the problem please:1) Is this a dedicated fax line, or a shared voice/fax line?2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)3) Do you have dsl service on the same line?4) Are you able to RECEIVE?
Is the landline a cable based one?
Okay thanks for confirming,
this is usually caused by a line noise/quality issue
go into the fax settings, and disable the ECM (error correction) mode, which should allow you to send again
Menu/settings, fax settings, ecm, off
It would not be off by default, so you have to make sure you specifically highlight OFF and then press ok/enter.
next, in the same area, set fax speed to slow
Great! Glad that did the trick for you. Maybe it is time to start scanning and emailing :)
If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh
Thank you, ***** ***** a good day,
Did you check that the settings had not reverted?