Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you tell me a bit more about the problem please:1) Is this a dedicated fax line, or a shared voice/fax line?2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)3) Do you have dsl service on the same line?4) Are you able to RECEIVE?
Is the landline a cable based one?
Okay thanks for confirming,
this is usually caused by a line noise/quality issue
go into the fax settings, and disable the ECM (error correction) mode, which should allow you to send again
Menu/settings, fax settings, ecm, off
It would not be off by default, so you have to make sure you specifically highlight OFF and then press ok/enter.
next, in the same area, set fax speed to slow
Great! Glad that did the trick for you. Maybe it is time to start scanning and emailing :)
If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh
Thank you, ***** ***** a good day,
Did you check that the settings had not reverted?