Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I think it is possible either that you have a temporary problem that can be solved by a reset of the printer and the computer... or you have a problem with printing from odd software or an unusual document... or perhaps, a severe (and, unusual) malfunction of the printer.
Things to check:
- first of all, if you are printing a photo, check that you have not enabled grayscale. (I don't think this is the problem, since you mention text.)
- then, try printing from a simple application, like Notepad (in all Windows computers). Open Notepad, type in a few words, send that to print. What's the result? this is as basic a test as there could be.
- Try turning Off the printer, clearing the printer's queue, and restarting your computer. Then try a one-page print from Notepad again (after turning On the printer again, of course.)
- If you have an Apple computer, TextEdit is as basic an application to print from as Notepad is on Windows computers.
Try a Nozzle Check page also, and check the ink levels too. Something might be wrong in that area.
Let me know what happens, what you find out, and how it goes. I will advise you further depending on results.
Are you printing a photograph, or an image file ?