Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you tell me the specific error code/message?
What I was looking for is something more specific, an error code like 0xF1 or 0x9A
Thanks for confirming,
This is a “diffuse” message which simply denotes an internal fault. That can be caused by anything from debris/obstruction (paper jam, bent/damaged rails, out of place purge assembly/wiper, or dirty/dislocated encoder strip) to an actual hardware defect (bad sensor or control board, faulty carriage drive motor/gear/belt, bad printhead/carriage pcb).What we can try here are some cleaning and reset steps.First, open up the printer, and check for any internal debris such as scraps of paper, paperclip or staple, etc. Check if you’re able to move the carriage manually, or if it moves on its own when lifting the lid. If it does move, you can proceed with cleaning by blowing out the Inside compartment with compressed air and checking carefully on both sides for any obstructions. Next remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges. Then wipe down the encoder strip, which is a clear plastic strip running the width of the printer, that sits just slightly above and behind the carriage.
Then reset the machine:unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release
Let me know the results, and I’ll advise further if needed.
Once you have the right cartridges, you should be fine again.
Be careful with them though, on the bottom ink "port" on the ink tanks, do not remove that plastic/foil, there is a needle inside the printer that will pierce it. I'm thinking you may have peeled them off before and that caused the leaks.
You should not have to do anything else. Unplug it while you're gone/waiting so it can reset, load the new ink, then turn on.
Thanks for trying,
unfortunately, that leaves little recourse here. Either printhead was faulty before (which caused the leaks) or the cartridge leak damaged the head.
In either case, there is no practical option but to replace the printer.
As a 2012 model it is already past its 3 year service life, and simply isn't worth fixing. Repairs would run you $150, and you could buy a brand new printer for $50-80 with a fresh warranty.