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Richard, Technician
Category: Printers
Satisfied Customers: 35377
Experience:  Printer and scanner problem resolver for over 15 years
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Have xpressm2020dw attempted to pu in new cartridge - fits

Customer Question

Have xpressm2020dw attempted to pu in new cartridge - fits ok but empty signal light does no go off or printer function.
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you remove the power to the printer please and wait 10 minutes (so unplug it from the power socket).

Then connect the power, turn on the printer and tell me if it then functions please.

Let me know the results.

Customer: replied 1 year ago.
Light stayed on and does not print
Expert:  Richard replied 1 year ago.


I want to make sure the cartridge is not faulty, if you put a different cartridge in, does it give you the same problem?