How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31285
Experience:  Printer and scanner problem resolver for over 15 years
32989067
Type Your Printers Question Here...
Richard is online now
A new question is answered every 9 seconds

Have xpressm2020dw attempted to pu in new cartridge - fits

Customer Question

Have xpressm2020dw attempted to pu in new cartridge - fits ok but empty signal light does no go off or printer function.
Submitted: 11 months ago.
Category: Printers
Expert:  Richard replied 11 months ago.

Hi there and welcome

Can you remove the power to the printer please and wait 10 minutes (so unplug it from the power socket).

Then connect the power, turn on the printer and tell me if it then functions please.

Let me know the results.

Customer: replied 11 months ago.
Light stayed on and does not print
Expert:  Richard replied 11 months ago.

Thanks

I want to make sure the cartridge is not faulty, if you put a different cartridge in, does it give you the same problem?