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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1139
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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Brother MFC-425CN printer and fax. LC47M and other

Customer Question

Brother MFC-425CN printer and fax.
LC47M and other cartridges almost impossible to get in Hobart, Tasmania, Australia.
To get a LC47M I had to buy a bulk supply so now have 3 yellow and 3 cyan spare.
Could not ascertain why magenta was always empty - but have now found that magenta is leaking and complete shelf under machine and below shelf as well, is covered with magenta ink.
What is the problem?
Submitted: 11 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 11 months ago.

Hello and thank you for choosing JA for your support needs. Sorry for the issue.

Well I will be as straight as possible as folks from your part of the world respect that.

So, you will need to buy a new printhead for your printer.

http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Delectronics&field-keywords=Brother+MFC-425CN+replacement+printhead&rh=n%3A172282%2Ck%3ABrother+MFC-425CN+replacement+printhead

The cost of the Printhead is $25 and up on Amazon and Ebay. Next, you have the option to contact Brother in AU which can be reached at:

Brother International (Aust) Pty Ltd - Head Office

Address:

Suite 1, Level 3, Building A,*****br />Macquarie Park NSW 2113
Phone: 02 9887 4344

Brother Product Support Centre for Technical Support

Address:

Suite 1, Level 3, Building A,*****br />Macquarie Park NSW 2113
Phone: 02 8875 6000
Local Phone Support

Chime in and let me know of your thoughts.

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