I am the person that will be helping you today.
From which application are you making the prints?
I will be standing by.
Which program are you using to send the prints?
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
The remote session is $45.
Epson may offer free support. We are not Epson.
They are in no way associated with us. I will send up the refund.