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Ask Shefin Your Own Question
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5162
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I can't seem to scan a certificate using my photosmart 4795

Customer Question

Customer: Hi I can't seem to scan a certificate using my photosmart 4795 printer. I am using windows 10
JA: Thanks. Can you give me any more details about your issue?
Customer: like what?
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Submitted: 1 year ago.
Category: Printers
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Are you able to scan other papers?

May I know the software you are using to scan to the computer?

Thank you.

S H E F I N

Customer: replied 1 year ago.
No I can't scan anything.The software I'm using is HP Photosmart C4700 All-in-One Printer series Full Feature Software and Driver
Expert:  Shefin replied 1 year ago.

Hi,

Please try following the instructions below.

Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.

Search Windows for fax, and click Windows Fax and Scan in the list of results.

Click New Scan.

Select your printer, click OK, and then click Scan.

Check if you are able to scan and let me know the result.

Thank you.

S H E F I N

Customer: replied 1 year ago.
It's saying no items match your search
Expert:  Shefin replied 1 year ago.

Hi,

Do you see HP Scan or any scanning software? How do you trying to scan?

Thank you.
S H E F I N

Customer: replied 1 year ago.
I figured it out on my own.Its Working now
Expert:  Shefin replied 1 year ago.

Hi,

The issue was you were unable to find the scanning software. Now you found it and the issue resolved. I am glad to hear that.

Thank you.

S H E F I N