Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Are you able to scan other papers?
May I know the software you are using to scan to the computer?
S H E F I N
Please try following the instructions below.
Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
Search Windows for fax, and click Windows Fax and Scan in the list of results.
Click New Scan.
Select your printer, click OK, and then click Scan.
Check if you are able to scan and let me know the result.
Do you see HP Scan or any scanning software? How do you trying to scan?
Thank you.S H E F I N
The issue was you were unable to find the scanning software. Now you found it and the issue resolved. I am glad to hear that.