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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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MG6120 Printer is several years old and no longer prints the

Customer Question

MG6120
Printer is several years old and no longer prints the color cyan. it worked OK until it ran low and the replacement, a cheep recycled from Compandserve, was not recognized. Then I tried the old one again and now a new Canon ink tank. The color cyan is not printing on any.
Any suggestions?
Submitted: 11 months ago.
Category: Printers
Expert:  Freddy M. replied 11 months ago.

Hi my name is***** am sorry to hear you are having this problem. Have you tried cleaning it manually by hand yet?