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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20494
Experience:  Computer networking/repair. 12+ years experience.
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Why won't my Canon Pixma 920 print email attachments?

Customer Question

Why won't my Canon Pixma 920 print email attachments?
Submitted: 11 months ago.
Category: Printers
Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

When you try to print, does it go through the motions but outputs a blank page?
Are other documents/photos printing?

If you try to make a photocopy from the glass (test both black and color modes) does that work?

Customer: replied 11 months ago.
No blank page. It prints on the glass. I tried printing from FIREFOX instead of Chrome and it printed the attachment. I am going to uninstall and reinstall the driver. If that doesn't fix it, I'll let you know. Thank you.
Anita
Expert:  Nathan replied 11 months ago.

You're on the right track, Anita. The driver may do it, but it is more likely a browser compatibility issue with the particular email site/service you're using.

If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh

Thank you, ***** ***** a good day,

Nathan