Hi, My name is ***** ***** i will be assisting you
Let me know how is printer connected to computer..usb or wifi
please click here to download the driver software
in the page that opens click on the driver and utilities combo package and download and install it
save and run the file
once installed, try scanning and it should be able to scan
let me know if you face any difficulty
let me know the status and i will suggest further
would you like me to remote connect and check
i have not yet completed and would like to remote connect and check the settings
but since you are not willing to troubleshoot with me any further i can open the question to other experts
i will opt out and open this question
Hello. My name is ***** ***** I may be able to help you with your problem. The only way to guarantee a clean installation of your drivers is to first uninstall all Epson software for your printer. What is your operating system?
Hi I'm Tech Michael, all you need is the Windows 10 Driver for your printer. But yes you need to remove the old one first to be sure this will operate correctly the first time and every time;-)
If the new driver was tries and you still have problem, please be specific about the problem you are having so I can figure out why you have this problem as this almost always works. Unless the the other tech sent you to the wrong driver site?
In any case please let me know.
Thank you and have a nice Sunday and a wonderful holiday season/ Please rate kindly there is no cost for that and I will stick with you until this is working as it should, I have an excellent track record of fixing this problem;-)