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MasterFixIt
MasterFixIt, Technician
Category: Printers
Satisfied Customers: 9133
Experience:  I have been fixing Printers and copiers for over 30 years.
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I have a Epson printer all in one WF-3540. I love the

Customer Question

I have a Epson printer all in one WF-3540. I love the printer but when I downloaded windows 10 my scanner will not work. Could I have some help please.
Submitted: 11 months ago.
Category: Printers
Expert:  Michelle replied 11 months ago.

Hi, My name is ***** ***** i will be assisting you

Let me know how is printer connected to computer..usb or wifi

Customer: replied 11 months ago.
USB
Expert:  Michelle replied 11 months ago.

please click here to download the driver software

in the page that opens click on the driver and utilities combo package and download and install it

save and run the file

once installed, try scanning and it should be able to scan

Expert:  Michelle replied 11 months ago.

let me know if you face any difficulty

Expert:  Michelle replied 11 months ago.

let me know the status and i will suggest further

Customer: replied 11 months ago.
That did not work any other suggestions
Expert:  Michelle replied 11 months ago.

would you like me to remote connect and check

Customer: replied 11 months ago.
No been there done that. I have a help desk that has tried everything and nothing has worked, I will call Epson and ask them. I will not pay anymore money to fix this problem
Customer: replied 11 months ago.
I should get my money back since your suggestion did not work.
Expert:  Michelle replied 11 months ago.

i have not yet completed and would like to remote connect and check the settings

but since you are not willing to troubleshoot with me any further i can open the question to other experts

Expert:  Michelle replied 11 months ago.

i will opt out and open this question

Expert:  JKalman replied 11 months ago.

Hello. My name is ***** ***** I may be able to help you with your problem. The only way to guarantee a clean installation of your drivers is to first uninstall all Epson software for your printer. What is your operating system?

Expert:  MasterFixIt replied 11 months ago.

Hi I'm Tech Michael, all you need is the Windows 10 Driver for your printer. But yes you need to remove the old one first to be sure this will operate correctly the first time and every time;-)

If the new driver was tries and you still have problem, please be specific about the problem you are having so I can figure out why you have this problem as this almost always works. Unless the the other tech sent you to the wrong driver site?

In any case please let me know.

Thank you and have a nice Sunday and a wonderful holiday season/ Please rate kindly there is no cost for that and I will stick with you until this is working as it should, I have an excellent track record of fixing this problem;-)

Tech Michael