Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Please give me a moment to reply,
This is a “diffuse” message which simply denotes an internal fault. That can be caused by anything from debris/obstruction (paper jam, bent/damaged rails, out of place purge assembly/wiper, or dirty/dislocated encoder strip) to an actual hardware defect (bad sensor or control board, faulty carriage drive motor/gear/belt, bad printhead/carriage pcb).What we can try here are some cleaning and reset steps.
In the case of a new printer setup though, this is almost always the result of an obstruction by packing material inside, such as tape or foam.
Lift up the lid again and check carefully for any tape (blue or orange) inside, any foam blocks or strips, etc.
Remove the ink cartridges, then snap them securely back into place.
Unplug power to the printer for a moment and it should restart normally.
There are only 2 possible causes of this on a new machine. There is either some obstruction inside (missing piece of packing material) or the printer is defective (damaged in transit typically).
Please take a flashlight and check everything over again very carefully.
If you can't find anything or still no change, then you'll return the printer to the retailer and have them exchange it for another unit.
I'm sorry, I have no control over the billing, we are all independent techs here, and I can only diagnose the problem in cases like this.
yes, I'll make sure it was a one time use, no need for any ongoing fee.
If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh
Thank you, ***** ***** a good day,
I am an independent technician and I've spent my personal time, unpaid, in a good faith effort to assist with the question for which you solicited my services. I am only paid for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a positive rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately.