How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Figg
, I deleted my printer thinking I was cancelling

Customer Question

Customer: ***** ***** Figg
JA: Thanks. Can you give me any more details about your issue?
Customer: I deleted my printer thinking I was cancelling the print. I cannot find the disk. Is there a way to reinstall
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Printers Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: Yes
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Printers
Expert:  Md. Sadique replied 1 year ago.

Hello and thanks for your question. I look forward to assisting you today with the best answer possible.

What is the operating system of your computer?

for eg: windows/mac

Customer: replied 1 year ago.
XP
Customer: replied 1 year ago.
Windows XP
Expert:  Md. Sadique replied 1 year ago.

Would you like me to remote in your computer and work on this issue directly?

Customer: replied 1 year ago.
I am deaf and cannot use the phone, sorry
Expert:  Md. Sadique replied 1 year ago.

Please click this link: http://www.justanswer.com/remotedesktop/join.aspx?Session=a8d6f908-2f21-46c1-981b-e23f91f1df23

Then you will be re-directed to a page. There you've to click on "I Agree".

Then download and run the Elsinore Screen connect program.

Expert:  Md. Sadique replied 1 year ago.

Please let me know if you face any difficulty.

Customer: replied 1 year ago.
I must be mixed up. Nothing is happening
Expert:  Md. Sadique replied 1 year ago.

Did you click on the blue link---I gave ?

Customer: replied 1 year ago.
Following it out it said it is not a windows32 application
Expert:  Md. Sadique replied 1 year ago.

No problem, we will try another remote tool.

Customer: replied 1 year ago.
OK
Expert:  Md. Sadique replied 1 year ago.

Please click the following link to download team viewer:
http://tinyurl.com/azwl8gu

Save the file first, then open it up. You will be provided with an ID and password please reply back with the same

Customer: replied 1 year ago.
I did it twicesaved and it went away did not show to open
Expert:  Md. Sadique replied 1 year ago.

Press ctrl+J key simultaneously.

It will open the downloads folder.

Expert:  Md. Sadique replied 1 year ago.

Tell me if you're able to see teamviewer there.

Customer: replied 1 year ago.
i HAVE SEEN TEAMVIEWER
Expert:  Md. Sadique replied 1 year ago.

Please open it.

You will be provided with an ID and password ***** reply back with the same

Customer: replied 1 year ago.
ID 659 963 864 Pass 7878
Expert:  Md. Sadique replied 1 year ago.

Thank You!

Expert:  Md. Sadique replied 1 year ago.

Did you close the teamviewer window by any chance?

I'm unable to connect.

Customer: replied 1 year ago.
Not sure but probably
Expert:  Md. Sadique replied 1 year ago.

Please restart teamviewer and give me the new password.

Customer: replied 1 year ago.
New ID659 963 864 Pass 5015
Expert:  Md. Sadique replied 1 year ago.

I am connecting. Please hold on.

Expert:  Md. Sadique replied 1 year ago.

I am extremely sorry to say due to some technical issues with Teamviewer. I am unable to connect.

Expert:  Md. Sadique replied 1 year ago.

It is getting stuck at authentication.

Expert:  Md. Sadique replied 1 year ago.

Do you see any authentication prompt on your screen to allow me to access your screen?

If yes, then please allow me.

Customer: replied 1 year ago.
Well, we tried. It shows green - ready to connect
Expert:  Md. Sadique replied 1 year ago.

I got disconnected.

Please open teamviewer again and give me the new password.

Expert:  Md. Sadique replied 1 year ago.

I was connected and then got disconnected again.

Customer: replied 1 year ago.
New password ***** *****
Expert:  Md. Sadique replied 1 year ago.

Do you see any authentication prompt on your screen to allow me to access your screen?

If yes, then please allow me.

Expert:  Md. Sadique replied 1 year ago.

I'm unable to connect.

It is saying "Team viewer is not running on your computer".