Hello and thanks for your question. I look forward to assisting you today with the best answer possible.
What is the operating system of your computer?
for eg: windows/mac
Would you like me to remote in your computer and work on this issue directly?
Please click this link: http://www.justanswer.com/remotedesktop/join.aspx?Session=a8d6f908-2f21-46c1-981b-e23f91f1df23
Then you will be re-directed to a page. There you've to click on "I Agree".
Then download and run the Elsinore Screen connect program.
Please let me know if you face any difficulty.
Did you click on the blue link---I gave ?
No problem, we will try another remote tool.
Please click the following link to download team viewer:http://tinyurl.com/azwl8gu
Save the file first, then open it up. You will be provided with an ID and password please reply back with the same
Press ctrl+J key simultaneously.
It will open the downloads folder.
Tell me if you're able to see teamviewer there.
Please open it.
You will be provided with an ID and password ***** reply back with the same
Did you close the teamviewer window by any chance?
I'm unable to connect.
Please restart teamviewer and give me the new password.
I am connecting. Please hold on.
I am extremely sorry to say due to some technical issues with Teamviewer. I am unable to connect.
It is getting stuck at authentication.
Do you see any authentication prompt on your screen to allow me to access your screen?
If yes, then please allow me.
I got disconnected.
Please open teamviewer again and give me the new password.
I was connected and then got disconnected again.
It is saying "Team viewer is not running on your computer".