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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Brother MFC-7326N can print but not scan any more. When I

Customer Question

Hi, my Brother MFC-7326N can print but not scan any more. When I try to scan, I get an error message (CC4-202-00000008) saying 'MFC-7326N cannot be found'. I went trawling through the FAQs on the Brother website and found that the IP address of the device is set at 0.0.0.0 whereas my PC is set at 192.168.0.5. How can I get the device to scan again? It has been working fine for two years and then following a paper jam yesterday just stopped scanning.
Submitted: 12 months ago.
Category: Printers
Customer: replied 12 months ago.
By the way I have Windows 8.1
Expert:  JKalman replied 12 months ago.

Hello. My name is ***** ***** I can help you with your problem. Is your printer connected to you your router via Ethernet cable or to your computer via usb cable?