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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Brother MFC-7326N can print but not scan any more. When I

Customer Question

Hi, my Brother MFC-7326N can print but not scan any more. When I try to scan, I get an error message (CC4-202-00000008) saying 'MFC-7326N cannot be found'. I went trawling through the FAQs on the Brother website and found that the IP address of the device is set at whereas my PC is set at How can I get the device to scan again? It has been working fine for two years and then following a paper jam yesterday just stopped scanning.
Submitted: 12 months ago.
Category: Printers
Customer: replied 12 months ago.
By the way I have Windows 8.1
Expert:  JKalman replied 12 months ago.

Hello. My name is ***** ***** I can help you with your problem. Is your printer connected to you your router via Ethernet cable or to your computer via usb cable?