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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14572
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Epsom stylus r380 is printing all my pictures with a

Customer Question

My Epsom stylus r380 is printing all my pictures with a blue/ grey tint
How do I eliminate this.
Submitted: 11 months ago.
Category: Printers
Expert:  John replied 11 months ago.

Hello. Welcome to Just Answer, my name is***** allow me to assist you with your question today. I will do my very best to help you solve this problem.

Are you using genuine Epson cartridges? Or generic/refilled ones?

Thanks.

Customer: replied 11 months ago.
Generic and have been using them for months with no change in quality of prints
Customer: replied 11 months ago.
Matter of fact when first few pictures came out a mess...I exchanged the cyan and light cyan cartridges to 2 new ones that were genuine , not generic refills.
Nothing changed.
Even when I printed black only .....everything had the blue gray tint
Customer: replied 11 months ago.
Any response??? Please
Expert:  John replied 11 months ago.

I apologize for the long delay. If you are getting the same results with the genuine cartridges, I am afraid the printhead is defective.

Please clean the printhead following this procedure ===> Cleaning the Print Head Epson E380 <=== Click Here

If that does not work, please try with a cleaning kit like this one ===> Epson Printhead Cleaner Kit <===

If no luck even after using the cleaning kit, then the printhead is defective, unfortunately, and it usually costs even more than a new printhead.

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Thank You and I wish you all the best. GOD Blessings!!!

John

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