Hello. Welcome to Just Answer, my name is***** allow me to assist you with your question today. I will do my very best to help you solve this problem.Are you trying to use your wireless network?
Do you know the name and the password ***** your WiFi?
I apologize for the delay. What's your computer's operative system?
Thanks, ***** ***** me a moment.
On the machine's display (hereinafter called LCD), press (Settings) > All Settings > Network > WLAN > Setup Wizard.
On the printer I mean
When Switch Network interface to wireless? or Enable WLAN? appears, press Yes.
The machine will search for your network and display a list of available SSIDs. If a list of SSIDs is displayed, press Up or Down arrow key to display the SSID to which you want to connect, and then press the SSID. (SSID = the name of your wireless network)
Press OK.Then enter the wireless network password. When you have entered all the characters, press OK and then press Yes to apply your settings.
If your wireless device is connected successfully, the LCD displays Connected.Did it work?
Click here http://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=mfcj885dw_us&os=92
Oh, if it is connected via WI-Fi (and it says connected, then you don't need to connect the printer to the router with the ethernet cable)
Click that link and download the Full Software please, then run it
sure, the thing is if you choose the name of the SSID and entered the password ***** it says connected then please disconnect the ethernet cable
otherwise you are connecting the printer twice to the network
install the CD and when asked choose Wireless (or WiFi or WLAN)
and let me know
and let me know what is the next question from the CD installation
Yes, thank you. I have installed several printers with your same setup.
Please install the CD and when asked choose Wireless (or WiFi or WLAN)
and let me know the next question from the installer.
Or we can start a remote session so I can see and "drive" your computer, for no additional charges.
do you have a USB cable? If you do please connect it and then choose with USB cable (then we will remove it at the end)
please keep me posted
OK, perfect, did it accept the password?
after you choose the SSID name, do you get prompted to enter your password?
Can we do a remote session?
OK, please run teamviewer from here <=====
And let me know the ID and password ***** will see there
Thank you. Please give me a moment