Hello. Welcome to Just Answer, my name is***** allow me to assist you with your question today. I will do my very best to help you solve this problem.
Release the paper lever, and then set the paper properly. Finally, set the paper lever to the secured position. See Loading roll paper. <==== CLICK HERE
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Some customers get upset when they do not get a quick solution and as a result rate my service as poor even though it is the correct answer. I respectfully ***** ***** you go to rate me, if you are inclined to rate me poorly, to please let me know what more I can do to gain a positive rating. That would be highly appreciated.
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Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. John has opted out so I will be continuing with you instead. Have you tried cleaning the machine yet? If you did, how did you clean it? I specifically mean around the area you load the paper not the ink area or nozzle check.