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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can't get the new epson XP-820 printer to print anything

Customer Question

I can't get the new epson XP-820 printer to print anything except the test page. Am using the cable connection as we can't get the wireless printer to hook up to the Mac.
I have to print a completed three sided card (print shop 3) THIS EVENING!! HELP
Submitted: 11 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Are you still able to make a copy from the printer's glass (not print from the computer)?

Can you please click on the Apple logo / menu, then About this Mac..., then tell me your Mac OS X version, such as 10.6, 10.7, ..., 10.10, 10.11?

Is there any error or message when printing?

Were you able to install the Epson printer driver / software? Did installation finish successfully or not?

Please reply at the box below. Thank you.

Customer: replied 11 months ago.
It previewed it ..is making printing sounds but nothing comes out.OS Yosemite 10.5
(It finally printed when I pushed power again)
no message
Yes, actually installed it twice.
Expert:  Viet - Printer Tech replied 11 months ago.

It just printed from the computer?

Can you put a document or photo faced down on the printer's glass, then use the Copy button/option on the printer, does it make a copy fine?

Please reply at the box below. Thank you.

Expert:  Viet - Printer Tech replied 11 months ago.

I do live online support. Can I connect remotely to your computer, so I can troubleshoot this issue directly on your computer together with you?

Please reply at the box below. Thank you.