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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I go to fax but the fax screen on the PC appears then

Customer Question

I go to fax but the fax screen on the PC appears then quickly disappears???I cant fax??
Submitted: 12 months ago.
Category: Printers
Expert:  Michelle replied 12 months ago.

Hi, My name is ***** ***** i will be assisting you

do you have windows or macos on the computer from which you are trying to send fax

Customer: replied 12 months ago.
windows
Expert:  Michelle replied 12 months ago.

are you using the brother pc-fax program to send faxes

Customer: replied 12 months ago.
trying to yes
Expert:  Michelle replied 12 months ago.

ok.when was the last time you were able to send a fax

Expert:  Michelle replied 12 months ago.

would it be fine if i remote connect to your computer and check the problem myself and fix it for you

Expert:  Michelle replied 12 months ago.

it seems you are offline

let me know when you cab be online and we will continue further

Customer: replied 12 months ago.
Expert:  Michelle replied 12 months ago.

let me know the time slots when you can be online so that i may guide you on real time basis