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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4675
Experience:  B.Sc. Computer Science with Honors
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I need to download the printer driver Pixma IP6000D with my

Customer Question

I need to download the printer driver for a Pixma IP6000D for use with my laptop. I went to the website and thought I downloaded the driver. But when I went into Control Panel on my laptop (windows 7) it does not give me a choice for the IP6000D. It lists others but not that one. Can you help me access the driver correctly so I can use my printer?
Submitted: 12 months ago.
Category: Printers
Expert:  Michelle replied 12 months ago.

Hi, My name is ***** ***** i will be assisting you

Let me know how is printer connected to computer..usb or wifi

Customer: replied 12 months ago.
USB
Expert:  Michelle replied 12 months ago.

There is an optional Remote Connect Service - Quick Resolution
Remote access is an optional additional service offer with a minimal one-time flat fee $20. It is 100% safe which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.
let me know if you want to opt for remote assistance.

Customer: replied 12 months ago.
just tell me how to fix it. No other additional charges approved
Expert:  Michelle replied 12 months ago.

ok no problems..di you download the canon driver

if yes which browser do you use, internet explorer, chrome or firefox

Customer: replied 12 months ago.
I downloaded the driver through internet explorer
Expert:  Michelle replied 12 months ago.

ok..open the downloads folder under my documents and you will see the downloaded canon software

double click on it to run it

Expert:  Michelle replied 12 months ago.

if you are unable to find it let me know i will give the steps to manually add the printer

Customer: replied 12 months ago.
I don't see it. Guess I have to manually add the printer.
Expert:  Michelle replied 12 months ago.

click start...devices and printers

click on add printer

click on next and add the printer on USB port

you can click on the option that says the printer is want isnt listed

it will list down all models of different printers

you can check under canon if you see the ip6000d listed

if not click on windows update and then the list will get updated

Expert:  Michelle replied 12 months ago.

the update may take few mins..once you find the printer..select it and click next...when it asks to install drivers...select the windows update automatic option

Expert:  Michelle replied 12 months ago.

let me know how it goes

Customer: replied 12 months ago.
It's still trying to download other drivers. I tried this yesterday and did not get a list of other drivers. Thought I didn't wait long enough but now it's been over 5 minutes. Any other ideas?
Expert:  Michelle replied 12 months ago.

I think canon website for the particular model driver software is down we will have to wait for a day and then redownload it.

Customer: replied 12 months ago.
my question is not answered at this time. How do I reconnect with your services? I should not be charged , correct?
Expert:  Michelle replied 12 months ago.

You can open justanswer email and click on the view my answer button you will be reconnected. Billing question would be answered by he customer care as we do not have access to customer info.

Customer: replied 12 months ago.
you are recommending that I call back tomorrow.
Expert:  Michelle replied 12 months ago.

yes sir i do.

Customer: replied 12 months ago.
Printer driver now installed. All set.
Expert:  Michelle replied 12 months ago.

I hope I've provided the solution you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley face below or stars on top right of the page and hit submit. Please don't rate negatively Instead reply me so that i can continue to help you answer you question further