Hello and thank you for choosing JA for your support needs. Sorry for the issue.
Please do me a small favor and unplug the printer for 20 minutes.
Is this the first time that this issue has happened?
Ok. Did you unplug it for 20 minutes??
Ok, where in the USA are you?? The closest Major City??
Sorry, I am here live Sir or Madam. I want you to know that you must get you printer serviced.
In your area there are several companies that are able to assist you further with the resolution of this issue. Sorry that we can go no further.
Please follow the link below:
Please enter your ZIP Code and then your choices will be presented for you to choose from..