How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 16889
Experience:  HNC Computing; Large format and multifunction printer expert
30970729
Type Your Printers Question Here...
Electronics Pete is online now
A new question is answered every 9 seconds

Unable to clean 50
, won't print I faxed some pages now

Customer Question

Customer: Unable to clean 50
JA: Thanks. Can you give me any more details about your issue?
Customer: won't print I faxed some pages now I get this error
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Printers Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes Only if it will fix it I will pay $18
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Printers
Expert:  Electronics Pete replied 1 year ago.

Hi there,

When you get this error message on your Brother printer it is usually caused by a paper jam which is preventing the printhead from cleaning.

Check for any stuck fragments of paper.

If that doesn't work, please confirm the model number so I can assist you further.

Pete.

Customer: replied 1 year ago.
I blew the printer with the air can spray nothing happened
Expert:  Electronics Pete replied 1 year ago.

Please confirm the model number so I can assist you further.

Customer: replied 1 year ago.
model # ***** MFC665CW
Expert:  Electronics Pete replied 1 year ago.

A spray can may not remove all fragments of paper, especially if they are stuck.

Try forcing a piece of stiff card through the machine and let me know if that helps clear the error?

Customer: replied 1 year ago.
ok I will try
Expert:  Electronics Pete replied 1 year ago.

Let me know hot it goes...