Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. Is it the same number every time?
Turn the machine off and unplug it.
Then by hand move the print head (cradle) by hand.It should move freely, if it does not it is damaged.
Move it back and forth across the bar 3 or 4 times.Then leave it in the middle of the bar.
Plug the machine back in and turn it on.Give it a minute or two to detect the print head in the middle and recalibrate it.
Let me know the results either way.
Remove all the ink cartridges from the machine.Then clean the contacts on the cartridges as well as inside the machine itself.Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.There is a small area on the ink cartridges ink will come out of when pushed that is normal just get any dried ink off of that area.
Now once you have done all of that turn off the machine and unplug it for 70 secondsPlug it back it and wait for the insert cartridges messageInsert the cartridges and check to see if the problem is still there.
You can get back to me by going to justanswer.com and looking under my questions.
Take all the time you need.