How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Receiving B200 error on Canon MX882 PIXMA printer. Please

Customer Question

Receiving B200 error on Canon MX882 PIXMA printer. Please help!
Submitted: 12 months ago.
Category: Printers
Expert:  Freddy M. replied 12 months ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. Is it the same number every time?

Customer: replied 12 months ago.
Expert:  Freddy M. replied 12 months ago.

Turn the machine off and unplug it.

Then by hand move the print head (cradle) by hand.
It should move freely, if it does not it is damaged.

Move it back and forth across the bar 3 or 4 times.
Then leave it in the middle of the bar.

Plug the machine back in and turn it on.
Give it a minute or two to detect the print head in the middle and recalibrate it.

Let me know the results either way.

Customer: replied 12 months ago.
No change
Expert:  Freddy M. replied 12 months ago.

Remove all the ink cartridges from the machine.
Then clean the contacts on the cartridges as well as inside the machine itself.
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
There is a small area on the ink cartridges ink will come out of when pushed that is normal just get any dried ink off of that area.

Now once you have done all of that turn off the machine and unplug it for 70 seconds
Plug it back it and wait for the insert cartridges message
Insert the cartridges and check to see if the problem is still there.

Let me know the results either way.

Customer: replied 12 months ago.
Freddy,
I have to leave for the airport. I'll do this when I come back. How do I follow up with you?
Expert:  Freddy M. replied 12 months ago.

You can get back to me by going to justanswer.com and looking under my questions.

Customer: replied 12 months ago.
Roger, will do. It will be a couple days FYI
Expert:  Freddy M. replied 12 months ago.

Take all the time you need.