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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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HP envy 5530 -I just purchased an HP computer with windows

Customer Question

HP envy 5530 -I just purchased an HP computer with windows 10. I cannot print. When I try to print I am told the object was sent to a folder.
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
check for the default printer is set to default and then try to print. Try clearing pending print jobs from the spooler by stopping and restarting the spooler service from the services.msc in windows.

Expert:  Michelle replied 1 year ago.

Let me know if you need remote assistance.

Customer: replied 1 year ago.
How do I access the "spooler service"
Customer: replied 1 year ago.
The printer still does not print.
Expert:  Michelle replied 1 year ago.

press the windows key and R key together.

type in services.msc and hit enter you will see a list of services look for print then you click on stop and restart few times reboot the computer and the printer and then print.

Customer: replied 1 year ago.
File to be printed continues to be directed to a document folder without bein printed. This is where I started.
Expert:  Michelle replied 1 year ago.

did you check the printer is set to default printer or not.

Customer: replied 1 year ago.
I have wasted enough time. I am done.
Expert:  Michelle replied 1 year ago.

do you want me to remote access and check the settings?