Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.check for the default printer is set to default and then try to print. Try clearing pending print jobs from the spooler by stopping and restarting the spooler service from the services.msc in windows.
Let me know if you need remote assistance.
press the windows key and R key together.
type in services.msc and hit enter you will see a list of services look for print then you click on stop and restart few times reboot the computer and the printer and then print.
did you check the printer is set to default printer or not.
do you want me to remote access and check the settings?