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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35224
Experience:  Troubleshoot printers, scanners, etc.
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Cannot connect my Epson 835 to internet since I Upgraded

Customer Question

cannot connect my Epson 835 to internet since I Upgraded from windows7 to windows 10
Submitted: 12 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 12 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Please reply at the box below. Thank you.

Expert:  Viet - Printer Tech replied 12 months ago.

Please try the following fix:

  1. Click on the Start button (which is the windows logo icon located near the bottom left of the keyboard), then click on Settings, then click on System, then click Apps. Then uninstall all the Epson program(s) if it's there.
  2. Right-click on the Start button, then click on Control Panel, and then open Hardware and Sound / Devices and Printers. And if you still see any Epson printer there, then right-click on it and remove it for now.
  3. Then click on the Epson website below:
    http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?UseCookie=yes&oid=156708&infoType=Downloads
  4. Then there, download and install the item "Drivers and Utilities Combo Package"
  5. Then check printing.

Please reply at the box below to continue troubleshooting. Thank you.