Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Are you using genuine canon inks, or generic/refilled ones?
Thanks for confirming, I was not clear that it was a new machine.
Remove the cartridges, unplug power to the printer, then check them over very carefully,
you may have missed some packing material (tape, plastic cap, etc) on them.
Reseat them carefully, being sure they snap into place. Then power printer back on.
I am asking you to turn it on, lift the lid to access them, remove them and at that point unplug
Are you sure there is no tape or other obstruction there?Was the plastic/foil on the bottom of cartridges pierced?
We will need to try a cleaning and deeper reset step,
unplug power at the wall outlet (remove cartridges first)
wait 5 minutes
wipe down metal electrical contacts/pins on back of cartridges as well as inside printer
reload cartridges and close access doors. press and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release
Yes, it is a common problem,
the above is the attempted resolution, if it fails you have a bad printhead, and replacement is the next step.
The retailer should exchange it for you.
These canons in general have high failure rates on the newer models, rarely lasting more than a year.
I'd be happy to recommend a better quality replacement model for you, if they'll give you a refund or let you choose something else.
I would choose an Epson personally, if they let you pick between Brother and HP, the brother will be more reliable.
I am an independent technician and I've spent my personal time, unpaid, in a good faith effort to assist with the question for which you solicited my services. I am only paid for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a positive rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately.