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Ask Louie Your Own Question

Louie
Louie, Technician
Category: Printers
Satisfied Customers: 11427
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My printer Is showing error 3501

Customer Question

my printer Is showing error 3501
Submitted: 12 months ago.
Category: Printers
Expert:  Louie replied 12 months ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, have you tried checking that everything is in place? ...access door? exercise this door by opening/closing positively (as if about to change the ink cartridges) a couple of times?

Customer: replied 12 months ago.
I have done that
Customer: replied 12 months ago.
also switched it on and off
Customer: replied 12 months ago.
are you still there?
Expert:  Louie replied 12 months ago.

Yes thank you for allowing me time to read your posts and compose my reply.

Expert:  Louie replied 12 months ago.

Error 3501 is "access door open" If it has been checked and ensured to be correctly close, then the described symptom would point to an internal hardware issue or more particularly, a failed door access close sensor.

If comfortably able and feel safe to do so, are you then considering a DIY (do-it-yourself) repair approach?

Customer: replied 12 months ago.
depends what it entails
Customer: replied 12 months ago.
is it an easy job?
Customer: replied 12 months ago.
but yes if not too difficult
Expert:  Louie replied 12 months ago.

The only easy user doable attempt is to inspect the hinged junction point of the access door and the bed. With a strong flashlight check for any warping of the plastics, out-of-position, or even foreign matter such as bits of paper that may prevent the access door from latching fully/correctly down.

Have you tried this please?

Customer: replied 12 months ago.
We have tried this, we have decided to buy a new one. Thank you
Expert:  Louie replied 12 months ago.

I understand.

And thank you too for your kind understanding. Unfortunately, there is no quick-n-easy fix and neither is there a workaround; sorry for having to be the bearer of bad news.